Google Home and Chromecast outage: Here's the official fix

Todd Singleton
June 28, 2018

The Google Home Help Forums are filled with similar complaints about the outage, also from users worldwide.

"The fact that it's been 12 hours my Chromecast has not been working and we're only now finding out there's an issue", one user wrote on Twitter.

TechCrunch said it had confirmed the issues, by testing out its own Google Home Mini.

Just after midnight, Google said a fix for its devices will roll out automatically over the next six hours. If they tried to reset the device, it would sometimes fail to reboot. While the Google G Suite - including services like Gmail, Google Calendar, and Google Drive - gets a status dashboard to let users know if there's a problem that the company is working on, there's no equivalent for its more entertainment- and lifestyle-focused products.

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Saying "Hey Google" to your device is now being answered with: "There was a glitch, try again in a few seconds" or "Hmm. something went wrong, try again in a few seconds".

Google has confirmed the devices are knackered, but has so far provided no other information, saying only that it is investigating the issue.

Those who would like to fix their devices immediately can reboot Google Home or Chromecast from the Google Home app, or by unplugging their devices for about a minute before plugging them in again.

Users on the west coast of America began alerting Google to the outages on Tuesday evening Pacific time. If you don't feel like waiting, you can get things working right now by rebooting your device. "We are really sorry for the inconvenience and are taking steps to prevent this issue from happening in the future".

Other reports by Free-Prsite

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